In a world of mass production, ACU stands for meaningful education, rewarding research, and life-changing community engagement.

Our mission and values form the core of who we are as a Catholic organisation. Discover our history, structure, and our journey to be a leader in research and teaching – a goal we’re already achieving as a top 2% world-ranked university.

Mission, identity and values

Great leadership starts with self-knowledge. As a Catholic university, we’re guided by our clear mission, strong sense of identity and firm set of values. All three influence the decisions we make as an institute of higher education, and guide our staff and students in their day-to-day lives.

We know who we are. That’s how we can help you understand yourself and the world around you.

• Full-time continuing opportunity located on our Canberra campus
• Enable a high quality, consistent and market leading approach to the delivery of diverse and inclusive student programs, support and student leadership initiatives
• Promote a customer first approach to ensure customer satisfaction

About ACU

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

About the role

As the Accommodation Coordinator you will be responsible for effectively designing, developing, planning, coordinating and continually enhance the student experience for the residential students of Canberra. You'll enable a high quality, consistent and market leading approach to the delivery of diverse and inclusive student programs, support, and student leadership initiatives.

More specifically the role entails:

• Working closely with the National Manager Student Accommodation to manage operational and student wellbeing issues and process them in a timely manner through ACU's Critical Incident framework.
• Strategically achieve and maintain agreed occupancy level at the residence and ensure the effective running of the sales functions of the business including; attending to sales enquiries, processing payments and room allocations, prepare student leases, maintain accurate waiting lists, check students in and out and deal with day-to-day enquiries to achieve and maintain a high occupancy level at the residence.
• Managing data input and upkeep within StarRez software. Create and manage reports to ensure accuracy of data and maintain thorough documentation of the facilities.

You will need to have

• Completion of a relevant degree; or an equivalent combination of relevant experience and/or education/training with experience in tertiary/student accommodation sector, property management or hospitality management.
• Excellent interpersonal skills and a demonstrated ability to communicate effectively with staff at all levels, including stakeholders external to the organisation, to provide an excellent customer service and meet organisational objectives
• Strong administrative, planning, organisational skills and IT skills, including word processing, database management, Excel and web and experience with Property management Software, such as StarRez and financial management systems
• Proven leadership experience working in a large organisation with multi-site complex structures, policies, and procedures. Experience in working remotely will be looked upon favourably.
• Demonstrated ability to achieve and maintain agreed occupancy levels and renewal targets, by employing excellent customer service initiatives, and innovative sales and marketing techniques
• Demonstrated ability to co-ordinate the Residential Life program in conjunction with internal and external stakeholders and through the supervision of Residential Assistants, to maintain a high level of resident satisfaction.
• An understanding of sales and marketing to deliver agreed occupancy levels by using all marketing channels including social media.
• Inherent to the role is the ability to manage the unit's financial operations, reporting and maintaining sensitive and private information of residential students and managing sensitive student issues and incidents. The successful applicant will be asked to undergo a police check.
• This position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only).

What we offer

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $109,661 - $118,685 total rem (pro rata) pa, including salary component $92,665 - $100,290 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff (we provide choice of fund in accordance with relevant legislation, with the University's nominated default superannuation provider as UniSuper).
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous working conditions and benefits which include but not limited to: Staff Rewards; a variety of leave provisions (recreation, personal, parental, compassionate etc); and salary packaging. Find out more information on the benefits of working at ACU at: www.acu.edu.au/about-acu/careers-at-acu/why-work-at-acu

How to Apply

Obtain the Position Description from the website. Applicants are expected to address all selection criteria listed in the position description and outline how they would support the mission of the university. To apply for this role click the 'View Position Description and Apply' buttons above or below. Visit Hints and Tips on how to apply.

General enquiries can be sent to Simone Gallo, National Manager, Student Accommodation - ACU Residential Life Unit at: simone.gallo@acu.edu.au

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.

ACU is committed to diversity and social inclusion in its employment practices. Applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups are encouraged. Equal Opportunity and Privacy of personal information is University policy. For more details visit: www.acu.edu.au/careers

Applications close: 30-OCT-2022 at 11:59pm AUS Eastern Standard Time

Essential:

• Qualification - Completion of a relevant degree; or an equivalent combination of relevant experience and/or education/training with experience in tertiary/student accommodation sector, property management or hospitality management.

• Skill - Excellent interpersonal skills and a demonstrated ability to communicate effectively with staff at all levels, including stakeholders external to the organisation, to provide an excellent customer service and meet organisational objectives.

• Skill - Strong administrative, planning, organisational skills and IT skills, including word processing, database management, Excel and web and experience with Property management Software, such as StarRez and financial management systems.

• Experience - Proven leadership experience working in a large organisation with multi-site complex structures, policies, and procedures. Experience in working remotely will be looked upon favourably.

• Skill - Demonstrated ability to achieve and maintain agreed occupancy levels and renewal targets, by employing excellent customer service initiatives, and innovative sales and marketing techniques.

• Skill - Demonstrated ability to co-ordinate the Residential Life program in conjunction with internal and external stakeholders and through the supervision of Residential Assistants, to maintain a high level of resident satisfaction.

• Knowledge - An understanding of sales and marketing to deliver agreed occupancy levels by using all marketing channels including social media.

• Skill - Inherent to the role is the ability to manage the unit's financial operations, reporting and maintaining sensitive and private information of residential students and managing sensitive student issues and incidents. The successful applicant will be asked to undergo a police check.

Core Competencies:

• Demonstrate confidence and courage in achieving ACU's Mission, Vision and Values by connecting the purpose of one's work to ACU's Mission, Vision and Values.

• Understand the business environment in which ACU operates and adopt a university-wide point of view to seize opportunities and improve commercial viability.

Please tap the APPLY NOW button and upload the following documents (PDF files)

• A Cover Letter addressing your suitability for the position
• Your current CV/Resume
• Your responses to the Selection Criteria (found in the Position Description)
• Please note that only national residents can apply